Housing Management Worker

Southampton, Hampshire

Housing Management Worker

1 X Full time post of 37 hours per week

Permanent Contract

Salary Range: £21,058 – £23,693

Scale Point 21 – 25

You will work across the Society of St James’ accommodation portfolio providing an effective, high-quality housing management service including effective and professional liaison with support staff, finance staff, maintenance staff, Housing Benefit, Universal Credit, contractors and others, both from the Society and from other organisations.

You will have a good understanding of housing law and the work of Registered Social Landlord or a willingness to learn, IT skills and a good level of literacy along with ideally knowledge of the homelessness sector. Use of a car for work purposes would be essential.

Client Outcomes: To deliver an effective, high-quality housing management service


Specific Duties:

  • Maintain effective and professional liaison with support staff, finance staff, maintenance staff, Housing Benefit, contractors and others, both from the Society and from other organisations.
  • Sign up new residents and, when necessary, evict residents.
  • Ensure that the service meets its responsibilities with respect to maintenance, cleanliness, quality and safety.
  • Be proactive in order to maximise occupancy and minimise bad debts.
  • Implement the Society’s policies and procedures.
  • Use appropriate IT systems provided.

Licensees and Tenants

1. Sign-up residents and ensure that they understand their obligations and rights under their license/tenancy agreements, particularly with respect to the payment of rent and service charges.

2. Advise Key Workers of rent arrears levels and ensure good quality liaison to maximise positive planned move-ons by sustaining tenancies and licenses wherever possible.

3. Work with colleagues in resolving and managing anti-social behaviour and breach of tenancy/license issues.

Client Welfare

1. Be alert to the support needs of residents.

2. Check on client welfare, including visits when concerns have been raised.

3. Provide expert guidance to enable staff to assist residents to claim housing benefit or housing element of Universal Credit, complete benefit forms, collect proofs etc and to track/record these in order to maximise income. The post-holder will also assist residents in these activities.

4. Provide clients with advice information and guidance; signpost to other services

5. Raise safeguarding concerns where appropriate


1. To collect, receipt and record accommodation charges appropriately.

2. Liaise with Finance colleagues in the management of rent accounts and payments and ensure that systems work effectively.

3. Act as the service’s key point of contact with housing benefit departments and ensure a good working relationship exists between the two parties.

4. Monitor rent arrears and initiate action to avoid or recover rent arrears with particular emphasis on early arrears intervention. This will include presenting arrears cases at court.

5. Detect trends with respect to voids and bad debts and take appropriate action.

6. Understand the benefit system and keep updated on changes

7. Follow the organisation’s rent arrears procedure

Administration and Legal

1. Ensure reports are produced as required, both internally and by stakeholders and funders.

2. Record interactions as required to provide evidence for any legal actions

3. Issue arrears letters, warnings and Notice’s to Quit and serve NOSPs/NRPs as necessary.

4. Initiate court action after consultations with colleagues and management and liaise with solicitors, courts and bailiffs, in respect of possession proceedings, and to represent the Society in court.

5. Maintain rent account records and legal information in appropriate filing systems ensuring information is clear, accurate and up to date.

6. Collect and keep relevant information in order to monitor effectiveness of service provision.

7. Send rent increase letters to residents and notify housing benefit departments as necessary.

8. Respond promptly and appropriately to any complaints received in respect of the housing management service.

Property, Health and Safety

1. Set up, maintain and monitor systems to ensure that, when it is the Society’s responsibility, properties are clean, well-maintained, well-decorated and safe.

2. Undertake regular health and safety inspections of schemes and voids inspections.

3. Liaise with management, maintenance staff, contractors and residents with respect to maintenance work.

4. Report reactive maintenance work and ensure that there are systems to facilitate the timely, appropriate reporting of repairs in your absence. Chase up outstanding work liaising with contractors and colleagues as necessary.

5. Monitor service contracts and take remedial action where appropriate.

6. Ensure the service meets COSHH and other relevant standards.

7. Participate in planning the major works and cyclical works programme and liaise as appropriate to ensure implementation within budget.

Other Duties

1. Keep informed and up to date with relevant legislation, policy and best practice – including cultural and diversity issues – and advise management accordingly.

2. Promote successful and appropriate service user involvement.

3. Vary the hours worked to meet the needs of services and the Society. In exceptional circumstances this may involve covering shifts.

4. With your line manager, identify training needs and take responsibility for attending training courses as directed and giving feedback as required.

5. Attend, prepare for and participate in regular supervision, working groups, external and internal meetings and conferences.

6. Proactively pursue good relationships with neighbours and the local community.

Other duties that might reasonably fall within the post’s responsibilities as directed

What we can offer you in return

  • A Gold Investors in People Employer
  • 25 days annual leave rising to 30 days, plus public holidays
  • Flexible working options
  • Buying additional annual leave
  • Comprehensive induction and training
  • Employee Assistance Programme
  • Cycle to work scheme
  • Discounted laptops and computers with Jamie’s Computers

To apply, please send your CV and covering letter, making clear why you think you are suitable for the role.

For an informal chat about this post, please contact

Tony Keall or Steve Martin on 023 8063 4596

Closing Date: 19th August 2019

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