2026 Feedback from Sue Atkins - Senior Sister, Alcohol Specialist Nurse Service, Queen Alexandra Hospital, Portsmouth

For many patients referred to the ASNS it is the first time that alcohol has either been addressed and identified as contributing to their illness, or for other patients their Alcohol Misuse Disorder has had an impact on their lives for many years and resulted in repeated alcohol-related admissions to QAH. CDR is certainly our go-to service within SSJ for patients requiring either an inpatient or outpatient detoxification programme. The service mirrors the intensity of the ASNS treatment programme.

All referrals, either directly or via the Hub, are actioned very quickly, capturing the teachable moment. The CDR team are very happy to contact patients directly to provide an overview of the service and we feel this approach helps engage patients. As a team, we feel that the CDR timetables are invaluable and patients consistently provide positive feedback about them. CDR was instrumental in starting up our QAH Alcohol Behaviour Change Group. This is the envy of many hospitals around the country, as is the philosophy of Community Day Rehab as an alternative to residential rehabilitation.

 

Positive Client Feedback (2026 Satisfaction Surveys)

"Having acupuncture sessions massively reduces my cravings and anxiety. I feel more calm and relaxed for several days afterwards. It helps me sleep better and has helped my depression."

"Very informative. I feel very safe and respected. Supportive."

"The attitude of the staff and fellow service users. You feel welcome and it's a safe, non-judgemental space where it's easy to share if you wish."

"Calm. Really friendly. Wonderful. Welcoming. Nice food."

"CDR is going well. There should be more places like this."

"Positive, made to feel welcome, and was allocated a key worker on day one."

"Starting with breathwork and mindfulness every morning sets you up for the day. Repetition of daily modules helps you remember."