Annual Accounts
Code of Complaints - Self Assessment
Complaints and Compliments Policy
The Board have found the organisation to be compliant with the Complaint Handling Code in policy terms, confirmed through the Self-Assessment Form 2025 and the Complaints and Compliments Policy (September 2024).
There has been an increase of about 22% in complaints from the previous year noted. However, this is seen as a positive reflection of an improved and more accessible complaints process, rather than a decrease in service quality or a sign of a systemic issue.
While it is encouraging that nearly 80% of Stage 1 complaints were dealt with within the 10-working-day timeframe required by the Code, over 20% were outside this period. The report acknowledges this as an area for necessary improvement.
Planned Action: To address the timescale issue, information, particularly related to complaint handling times, is intended to be provided every 3 months for scrutiny.
Impact Reports
Gender Pay Gap Reporting
Newsletter - 2019
August - 2020
SSJ Board Information
Tenant Satisfaction Measures
RESET
We are looking for new Trustees
Fishing for Hope: How a Simple Activity Transformed a Man’s Behaviour and Outlook
Southampton Floating Support
One off donation
£12 could go towards providing essential items like toiletries, towels and a change of clothes for someone moving from rough sleeping into a hostel.
£25 could go towards providing a bus ticket and interview attire for someone to attend a job interview, giving them the opportunity to secure employment and rebuild their life.
Just £20
a month could help us provide a wide variety of activities, accredited courses and volunteering opportunities so that people can explore their strengths. This is vital to helping secure a route into employment, and ultimately in sustaining a tenancy.
Just £50
a month could go towards helping someone furnish and decorate their first ever home. Giving people this choice is central to recovering from years of trauma and essential to building the stability necessary to sustain a tenancy.
Just £100
a month could go towards providing ongoing support to someone seeking a safe and secure privately rented home, including assistance with finding a reputable landlord, navigating tenancy agreements, and setting up essential utilities.