Get Help

If you are at risk of becoming homeless or are experiencing difficulties with alcohol and substances, or if you are supporting a friend or a family member with these problems, there are a number of ways that we can help. We also work in partnership with other organisations and so may be able to direct to you a more appropriate way of getting help if we can’t help you with your problem.

Help with Accommodation

If you, or a person you are helping, are at risk of becoming homeless, the first thing you should do is contact your local authority’s Housing Department. Local authorities are now required under the Homelessness Reduction Act 2017 to do more to help people in this situation. The contact details for Southampton and Portsmouth are below.

Southampton Homelessness Unit

T: 023 8083 2327

Email: homelessness.advice@southampton.gov.uk.

Opening Hours

Monday, Tuesday & Thursday: 8:30 am – 4:30 pm
Wednesdays: 10:00 am – 4:30 pm
Fridays: 8:30 am – 4:00 pm

Portsmouth City Council – Housing Options

T: 023 9283 4989

Email: housing.options@portsmouthcc.gov.uk

Opening Hours

Monday – Thursday: 8:30 am – 5:00 pm
Friday: 8:30 am – 4:00 pm

Other Homelessness Services

Southampton

The city councils’ Street Homeless Prevention Team are based at the Homeless Day Centre (run by Two Saints):

T: 023 8022 3443

30 Cranbury Avenue
Southampton
SO14 0LT

Opening Hours

Monday to Thursday: 9:00 am – 4:30 pm
Friday: 9:00 am – 4:00 pm

Portsmouth

Homeless Day Service

Our Homeless Day Service is open seven days per week and we provide breakfast and hot drinks throughout the day. There are shower and laundry facilities and we can provide locker facilities for people to store personal belongings. Our staff can provide advice about housing in the city, help people to search for private-rented accommodation, make referrals to the supported housing services in the city, and help people to access the benefits they are entitled to. We have weekly healthcare sessions available, including dentistry and podiatry, and provide access to substance misuse support and our needle exchange service.

Yew House
Milton Road
Portsmouth

Homeless Night Service

We also run a night service, providing overnight beds for people who are street homeless. These beds are available seven nights per week from 9pm – 8am. To access a bed, please visit the Homeless Day Service or Housing Options at Portsmouth City Council.