Get help

Get help

Get Help

If you are at risk of becoming homeless or are experiencing difficulties with alcohol and substances, or if you are supporting a friend or a family member with these problems, there are a number of ways that we can help. We also work in partnership with other organisations and so may be able to direct you to a more appropriate way of getting help if we can’t help you with your problem.

Help with your Tenancy (Southampton Only)

If you are struggling with your tenancy and live in Southampton, we may be able to help you through our Southampton Floating Support service. Contact Details:

Tel: 023 8001 2554


Help with Accommodation

If you, or a person you are helping, are at risk of becoming homeless, the first thing you should do is contact your local authority’s Housing Department. Local authorities are now required under the Homelessness Reduction Act 2017 to do more to help people in this situation. The contact details for Southampton and Portsmouth are below.

Southampton Homelessness Advice & Housing Options

023 8083 2327 (during office hours only)

Opening Hours
Monday, Tuesday & Thursday: 8:30 am – 4:30 pm
Wednesdays: 10:00 am – 4:30 pm
Fridays: 8:30 am – 4:00 pm

Please refer to their website for more details.

Other Homelessness Services - Southampton

The city councils’ Street Homeless Prevention Team are based at the Homeless Day Centre (run by Two Saints):

023 8022 3443

30 Cranbury Avenue
SO14 0LT

Opening Hours
Monday to Friday: 9:00 am – 2pm

Portsmouth – Housing Needs Advice & Support Team

Contact Form

1st Floor, Civic Offices
Opening Hours
Monday – Thursday: 9am – 5:00 pm
Friday: 9am am – 4:00 pm

(No appointment needed for initial advice)

The Housing Needs Advice and Support team offer advice and support if you are homeless or worried about becoming homeless.

Please refer to their website for more detail.

Just £30

Could provide a First Steps Box for someone moving off the street and into a hostel.