If you're dissatisfied with any element of SSJ's service or provision, you can make a complaint. This can be done by email, phone, via any member of staff or by completing the online form below. Your complaint will be taken seriously and investigated. Complaints help us learn where we've gone wrong and improve things for the future.
There are two stages to our complaints procedure, after which (if you're an SSJ resident), you may contact the Housing Ombudsman if you are dissatisfied.
Email: info@ssj.org.uk
Phone: 023 8063 4596
Complaints Form
Please fill out the form below to share your complaint.
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Southampton Floating Support
One off donation
£12 could go towards providing essential items like toiletries, towels and a change of clothes for someone moving from rough sleeping into a hostel.
£25 could go towards providing a bus ticket and interview attire for someone to attend a job interview, giving them the opportunity to secure employment and rebuild their life.
Just £20
a month could help us provide a wide variety of activities, accredited courses and volunteering opportunities so that people can explore their strengths. This is vital to helping secure a route into employment, and ultimately in sustaining a tenancy.
Just £50
a month could go towards helping someone furnish and decorate their first ever home. Giving people this choice is central to recovering from years of trauma and essential to building the stability necessary to sustain a tenancy.
Just £100
a month could go towards providing ongoing support to someone seeking a safe and secure privately rented home, including assistance with finding a reputable landlord, navigating tenancy agreements, and setting up essential utilities.